Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

NorthPeak Solutions Inc. ("NorthPeak," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website northpeak-solutions.info (the "Site") or engage our professional services.

This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in British Columbia, including the Personal Information Protection Act (PIPA).

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Fill out a contact form or request a consultation
• Subscribe to our newsletter or marketing communications
• Enter into a service agreement or contract with us
• Communicate with us by phone, email, or in person

This information may include your name, email address, phone number, company name, job title, and the content of your communications.

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URL and search terms used to find our Site
• Date and time of each visit

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You may control cookie preferences through your browser settings. Disabling cookies may affect your experience on our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested services
• To deliver, maintain, and improve our IT consulting and managed services
• To send you relevant communications, including service updates and promotional materials (with your consent)
• To process contracts, invoices, and payments
• To comply with legal obligations and enforce our agreements
• To analyse website usage and improve user experience
• To protect the security of our Site and services

3. Consent

In accordance with PIPEDA, we obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. By using our Site or submitting information through our forms, you consent to the collection and use of your information as described in this policy.

You may withdraw your consent at any time by contacting us at hello@northpeak-solutions.info. Please note that withdrawing consent may affect our ability to provide certain services.

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in delivering our services (e.g., cloud hosting providers, email platforms), subject to appropriate data protection agreements
• Legal compliance: When required by law, regulation, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice provided to you
• Protection of rights: To protect the rights, safety, or property of NorthPeak Solutions, our clients, or the public

5. Data Storage and Security

Your personal information is stored on secure servers located in Canada. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction, including:

• Encryption of data in transit and at rest
• Access controls and multi-factor authentication
• Regular security assessments and penetration testing
• Employee training on data protection practices

While we strive to protect your personal information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we securely delete or anonymise it.

7. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

• Access your personal information held by us
• Correct any inaccuracies in your personal information
• Withdraw consent for the collection, use, or disclosure of your information
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

NorthPeak Solutions Inc.
Privacy Officer
1055 West Georgia Street, Suite 2400
Vancouver, BC V6E 3P3, Canada
Phone: +1 (604) 555-0347
Email: hello@northpeak-solutions.info

You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you have concerns about our privacy practices.